Privacy Policy
Introduction
At BCC, we are committed to protecting your privacy and safeguarding any personal information you share with us. This privacy policy explains how we collect, use, store, and disclose your information when you visit our website or use our products and services. By using our website, you agree to the practices outlined in this privacy policy.
- Information We Collect
We may collect various types of information to provide and improve our services:- Personal Information: Name, email address, phone number, and other contact details you provide when filling out forms, creating accounts, or contacting us.
- Usage Data: Information about your interaction with our website, including pages visited, time spent, browser type, and IP address.
- Device Information: Data about the device used to access our website, such as device type, operating system, and unique device identifiers.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to monitor activity on our website and enhance your experience.
- Lawful Basis for Processing Personal Data (GDPR Compliance)
Under GDPR, we must identify a lawful basis for processing your personal data. We rely on the following bases:- Consent: We will obtain your explicit consent for certain types of processing, such as marketing communications.
- Contractual Necessity: Processing is necessary for us to fulfill a contract with you or to take steps prior to entering a contract.
- Legal Obligation: We process personal data when required by law.
- Legitimate Interest: We may process your data to pursue our legitimate business interests in providing and improving our services, provided these do not override your rights.
- How We Use Your Information
We may use your information for the following purposes:- To provide, maintain, and improve our products and services
- To communicate with you about product updates, special offers, or promotional content (with your consent)
- To personalize your website experience and respond to inquiries
- To analyze website usage and improve our marketing efforts
- To detect, prevent, and address technical issues or security concerns
- Sharing and Disclosure of Information
BCC may share your personal information in limited circumstances:- With Service Providers: We may share your information with trusted third-party service providers to help us deliver our services (e.g., website hosting, analytics).
- For Legal Reasons: We may disclose your information if required by law or if necessary to protect the rights, property, or safety of BCC, our users, or others.
- With Your Consent: We may share your information for purposes other than those described above, with your explicit consent.
- International Data Transfers
If you are located in the European Economic Area (EEA), your information may be transferred to and processed in countries outside the EEA. In such cases, we take steps to ensure your personal data is adequately protected, including using Standard Contractual Clauses approved by the European Commission. - Data Security
We take data security seriously and implement industry-standard measures to protect your personal information. However, please note that no online transmission or storage method is completely secure. We cannot guarantee absolute security, but we continually work to protect your data. - Retention of Information
BCC will retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy or as required by law. - Your Rights under GDPR
If you are located in the EEA, you have the following rights regarding your personal information:- Right to Access: Request a copy of your personal data.
- Right to Rectification: Correct inaccurate or incomplete data.
- Right to Erasure: Request deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request limited use of your data.
- Right to Data Portability: Receive your data in a structured, commonly used format.
- Right to Object: Object to certain processing activities, such as direct marketing.
- Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to improve your browsing experience. You may set your browser to refuse cookies or to alert you when cookies are being sent. However, disabling cookies may limit some features on our website. - Third-Party Links
Our website may contain links to third-party websites. BCC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. - Changes to This Privacy Policy
We may update this privacy policy periodically. We will notify you of any significant changes by posting the updated policy on this page and updating the "Last Updated" date at the top. Your continued use of our website after any changes constitutes acceptance of the new privacy policy. - Contact Us
If you have any questions about this privacy policy, your personal information, or to exercise your data rights, please contact us by visiting our help center.
Helpful service and support
Need to talk to an HVAC representative, find help nearby, or get quick answers to common questions? Our Help Center is your go-to for product support, troubleshooting tips, and all the ways to reach us.